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How do I return an item?
We are happy to work with you on returns and exchanges. Please note, sheets and pillowcases that have been opened or used may not be returned by law. You may return other new items within 30 days of delivery for a full refund, less original shipping costs. All returned items must be in like-new, unworn condition with all tags attached. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us in advance if you need to make a return, so that we can be expecting your package. Items that are opened or returned more than 30 days after delivery may receive a partial refund, depending on individual circumstances. We'll notify you via e-mail of your refund once we've received and processed the returned item. In most cases, we’ll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 5 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund. Please return items to: Sleep Dry Stay Cool. 10375 La Donia Lane Mentone, CA 92359 Questions? Email us at customerservice@sleepdrystaycool.com
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